Terms And Conditions

1.1 This page, together with the other documents referred to on it, tells you the terms and conditions (the “Terms”) through which you may make use of our website: www.balikbayanhandicrafts.com.ph (the “Website” or “Site”) whether as a guest or as a registered user. Please read these Terms carefully before ordering any Products from the Site. By using the Website, you indicate that you accept these Terms and that you agree to abide by them.
1.2 Balikbayan Handicrafts Corporation (“We” or “Company”), a Company registered with the Securities and Exchange Commission (SEC) with official address at SEC Building, EDSA, Greenhills City of Mandaluyong, Merto Manila, Philippines.
1.3 We can be reached via e-mail at sales@balikbayanhandicrafts.com and through direct landline numbers. (+632) 893-0775 to 77 and mobile  number 09175091707.
1.4 The prices of the products via our website may vary from our company’s existing and physical stores, which, in turn, may independently implement promotional campaigns and activities to improve sales to cover its respective operating costs and expenses. The company shall not be held liable for any price difference of the products between our website and our physical stores.
1.5 We reserve the right to change these Terms at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Website after changes are posted constitutes your acceptance of the amended Terms.
1.6 You are responsible for all access to the Website through your Internet connection and for bringing these Terms to the attention of all such persons.
1.7 You shall not in any way use the Website or submit to us or to the Website or to any user of the Website anything which in any respect:
1.7.1 is in breach of any law, statute, regulation or by-law of any applicable jurisdiction;
1.7.2 is fraudulent, criminal or unlawful;
1.7.3 is inaccurate or out-of-date;
1.7.4 may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
1.7.5 impersonates any other person or body or misrepresents a relationship with any person or body;
1.7.6 may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trade mark rights and broadcasting rights) or privacy or other rights of us or any third party;
1.7.7 may be contrary to our interests;
1.7.8 is contrary to any specific rule or requirement that we stipulate on the Website in relation to a particular part of the Website or the Website generally; and,
1.7.9 involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
1.8 You agree to comply at all times with any instructions for the use of the Website that we make from time to time.
1.8.1 The prices of the items computed in this website may vary from the actual prices in the store. You may visit our stores for more selection of items.

2.1 If you would like to submit an order to the Website to purchase any of the products, listed on the Website, you will need to choose first the item/items that you are interested in. Upon finalizing your order, you will need to proceed to Check-Out for the creation of an account or for Registration purposes.
2.2 Our Registration will require personal information such as your complete name, billing and delivery addresses, email address, and contact number(s).
2.3 Once you have completed the personal details that are necessary in our Registration, you will be asked to create an account, wherein you will need to provide a username and password. This is compulsory.
2.4 Our Check-Out will show your personal account including your chosen item(s) with the corresponding price(s) and shipping costs.
2.5 Creating your personal account will provide easy access every time you want to make a purchase through our website. You must ensure the confidentiality and protection of your password. Immediately notify us if any unauthorized third party becomes aware of your password or if there is any unauthorized use of your email address or your Account, for security purposes.
2.6 You must be registered with a valid personal email address, which you access regularly. This makes messages via email from the administration more accessible. We may require you to validate Accounts during the registration for security reasons.

3.1 As a registered client, you agree that our company shall not be held liable for any price difference between the products via our website and products available from our existing physical stores.
3.2 As registered client, you have the option to select products from the different categories for single purchase or bulk purchase.
3.3 Once you have selected a Product that you wish to Order, you will then be advised through the Site with the corresponding charges, including Value Added Tax (VAT) and any applicable delivery charges that must be paid and settled prior to its delivery.
3.4 All charges are quoted and stated in Philippine Peso unless specifically stipulated on the Site. A separate quotation will be provided to any sales inquiry from another country taking into consideration the foreign exchange rate and other shipment-related charges.
3.5 It is the responsibility of the client to verify and confirm the Check-Out after finalizing one’s order of the item(s) from the website.
3.6 Inquiries on bulk orders shall be directed to our stores through our Sales Executives or can be e-mailed to sales@balikbayanhandicrafts.com
3.7 As a registered client, you have the option to create an account, which will require a personal username and password. This mechanism will ensure easy access to your next transaction.
3.8 All sales transactions are considered official if and only if it has been processed through this Site.
3.8.1 All potential sales transactions from our company’s existing platforms such Facebook Account, Instagram, and other websites will be referred to, facilitated and honored only through this Site.
3.8.2 All sales transactions shall be honored, registered, and closed through this Site.
3.9 We process all information about you as our client in accordance with our Privacy Policy.
3.10 Payment for online purchases shall be subjected to verification of the Paypal. A confirmation notice will be sent to you once the payment is settled.
3.11 Confirmation of order is within 24 hours. Should the client place the order during a weekend, the Confirmation of order shall take place on the succeeding business day—that is, Monday. Our company does not hold operations during Special and Legal Holidays.
3.12 Upon confirmation of the order, the client will be given three (3) business days to settle the full payment. Failure to settle the payment will automatically cancel the transaction via the website.
3.13 If you discover that there is an error in your Order after it has been submitted via the Site, please contact our Customer Service Agent immediately at sales@balikbayanhandicrafts.com. However, this measure will not guarantee that we will be able to make the necessary change in your Order in accordance with your instructions.

4.1 All items will be delivered through Air 21. Below are the transit time for your reference:

1 to 3 days – Metro Manila
2 to 7 days – Outside Metro Manila
5 to 7 days – International

(Note : Items will be delivered after your payment has been credited to our account)
4.2 The transit time of the delivery for bulk order will depend on the confirmation and settlement of payment.

The company’s Promotional Discount Cards and Gift Certificates are not valid to purchase products from our Website.

6.1 If the items were delivered with damage (ie, broken, with
stain, and with scratch), this incident must be reported within 24 hours.
6.2 Photos of the damaged item(s) should be forwarded to our Customer Service Agent through email address: sales@balikbayanhandicrafts.com, within 24 hours.

Refund of payment is not acceptable.

8.1 Reselling of item(s), which were purchased from our website, are strictly prohibited. Based on our Intellectual Property Rights registration, you have to secure an official contract with our company to sell the items.
8.2 If you are interested to sell the items of Balikbayan Handicrafts, several requirements and procedures should be complied with for evaluation purposes. For application of wholesaler, please send your inquiry to: sales@balikbayanhandicrafts.com

9.1 Our site may offer items that may not be found and may not be available in our existing stores.
9.2 Several accessories may also be exclusively available only for our online shoppers.

While we aim to make the Website available 24 hours a day, we cannot be held liable if, for any reason, the Website is not operational for any period of time. We make no warranty that your access to the Website will be uninterrupted, timely, or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.

11.1 The trade names and logos of Balikbayan Handicrafts, together with all of its related names, design marks, and slogans, are the trademarks or service marks of our company that are registered with the Intellectual Property Rights under the Department of Trade and Industry of the Philippines. We are the owner of all the materials—illustrations, photographs, videos, audio sequences, or any graphics, published on our Site.
11.2 These works are protected by existing laws and regulations in the Philippines. All rights are reserved and may not be used and posted in any form without our expressed approval in writing.
11.3 You must not use any part of the materials on the Website for commercial purposes without obtaining any written approval or agreement to do so from our company.

These Terms and your use of the Website (and all non-contractual relationships arising out of or connected to it) shall be governed by and construed in accordance with Philippines laws. You submit to the exclusive jurisdiction of the Philippines courts to settle any dispute which may arise under these Terms.