Orders and Returns

How Do I Place An Order?

 You may select your desired category from the Shop tab. Click the item/s to be purchase and specify the quantity to be ordered. Click the Calculate Shipping and fill-up the appropriate area code, then Proceed to Checkout.

Check-out page

You have to finalize your order, you will be required to provide your personal information such as complete name, billing and delivery addresses, email address, birthday, and contact numbers. The summary of the order and shipping charges will be included via the check-out page. You have the option to create an account, which will require a personal username and password. This mechanism will ensure easy access to your next transaction.

 Submit your order

You must agree that all the personal information and order(s) are correct and are ready to be submitted. You should also agree with the Terms and Conditions as stated.

How Do I Track My Order?

The Customer Service Agent will provide all the details prior to the shipment of the item(s). This includes the tracking number and the date of pick-up by the cargo.

For any concerns on the tracking of status of your order, you may contact our customer service agent at (+632) 893-0775 to 77 Local 411 or through email address: sales@balikbayanhandicrafts.com

How Can I Cancel Or Change My Order?

Should you decide to cancel your order, please immediately advise our Customer Service Agent via email address: sales@balikbayanhandicrafts.com

My Package Was Damaged When I Received It. What Will I Do?

Items, which were received with damage upon delivery, should be reported immediately within 24 hours. The pictures should be forwarded to our Customer Service Agent at email address: sales@balikbayanhandicrafts.com

Payment Information

What Is The Mode Of Payment?

All payments should be settled through direct bank transactions. The details of our company’s bank account will be provided upon confirmation of your order. A copy of  the deposit slip should be forwarded to the email address: sales@balikbayanhandicrafts.com. On the other hand, for online purchases, payments are settled through PayPal. A notification will be sent to you via email upon verification and confirmation of your payment.

If The Client Is Based From Other Countries, How Can I Pay For My Order?

For clients, residing from other countries, payment should be settled through telegraphic fund transfer. The details of our company’s bank account will be provided upon confirmation of the order. However, payment for online purchases are settled through PayPal.

What Is The Deadline Of Payment?

Payment should be settled within three (3) days from the date of confirmation of sales invoice. Otherwise, it will be considered as a cancelled transaction.

Do You Accept Cash On Delivery (C.O.D.)?

No, we do not accept Cash on Delivery as a mode of payment.

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